Client Engagement Manager – Eastern Suburbs

The CompanyCareChoice is DHHS certified and NDIS registered providing award-winning Community Services specialising in attendant care supports to the Disability and Youth Welfare sectors.We work in close partnership with our clients to provide them with the right staff, on time, every time. We are passionate about ensuring high quality service and genuinely care about the goal attainment and results for both clients and our care workforce. CareChoice is currently experiencing unprecedented growth and is now seeking a target driven Client Engagement Manager to work with clients in the South Eastern suburbs.The RoleThe role of Client Engagement Manager is most integral to the continued success and growth of the organisation.The principal purpose of the role is to convert the number of incoming referrals to new clients and to ensure that all service users are completely satisfied with the service delivery with a strong focus on continued growth, profitability and positive reputation for the company.Key responsibilities are:Management of client intake and responseManagement of client implementation processWriting client care plansOverseeing and managing permanent client portfoliosProcess ImprovementQuality assurance and continuous improvementIndustry networking and sourcing opportunities through active and ongoing new business development activitiesAccount Management of existing referrersYour Profile:To be successful in the position you must have:Previous experience in a similar role with demonstrated experience managing people and programs in the Disability, Youth services, Out of Home Care services, and/or Community Services Sectors.Strong networking and relationship management skills.Proven ability to think and plan strategically with excellent analytical and problem solving skills.Proven ability and strong desire to ensure clients are in receipt of exceptional service standards.Very well developed interpersonal and negotiation skills.Sound verbal and written communication skills.Ability to manage time effectively and meet established deadlines.A clear, pleasant, professional and confident manner coupled with a genuine customer service focus.An ability to thrive in a fast paced customer service environment including the ability to manage multiple and competing priorities. AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Clayton 3168