Process Improvement Officer

The CompanyCareChoice is DHHS certified and NDIS registered providing award-winning Community Services specialising in attendant care supports to the Disability and Youth Welfare sectors.We work in close partnership with our clients to provide them with the right staff, on time, every time. We are passionate about ensuring high quality service and genuinely care about the goal attainment and results for both clients and our care workforce. CareChoice is now seeking an experienced Process Improvement Manager to join their team.The RoleThe principal purpose of the role is to lead and implement process improvement initiatives across all divisions to deliver efficiencies and benefits to both staff and customers.Key responsibilities are:Champion strategic, end to end process initiatives within and across the business delivering quantifiable results.Promote and develop a continuous improvement culture across the business.Present findings and recommendations with confidence to sponsors and key stakeholdersChallenge stakeholders to maximise opportunities from process improvement initiatives.Identify improvement opportunities and manage improvement requests from the businessDocument and monitor business processes, business rules and metrics as a result of improvement initiatives.Deliver Process improvement training to staffUtilise lean Six Sigma methodologies or equivalent to initiate, scope and manage the delivery of projects.To be successful in the position you must have:Previous experience in a similar role with demonstrated experience using leading methodologies and processes (e.g. Lean/Six Sigma, PMP, Prince 2, etc)Formal Business Improvement or Business methodology accreditation (e.g. lean/Six Sigma Black/Green Belt, PMP or Prince2 etc)Tertiary qualifications in IT services or a related area.High level computer literacy with the following applications - Microsoft suite, Visio, Minitab, SAP, MS Project or equivalent.Proven ability to think and plan strategically with excellent analytical and problem solving skills.Sound verbal and written communication skills.Ability to manage time effectively and meet established deadlines.A clear, pleasant, professional and confident manner coupled with a genuine customer service focus.  AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Clayton 3168