Rostering Coordinator

The CompanyCareChoice is a registered NDIS provider and a quality certified, award-winning Community Services organisation that specialises in attendant care supports to the Disability and Youth Welfare sector.We work in close partnership with our clients to provide them with the right staff, on time, every time. We are passionate about ensuring high quality service and genuinely care about the results for both clients and our care workforce. As a result of internal restructuring we are now seeking  experienced Care Coordinators to join our amazing team. The RoleTheir are several shifts available including Monday to Friday 9am to 5pm and 12pm-8pm As a Senior Care Coordinator you will be required to manage the delivery of disability and child protection services in line with client care requirements and preferences. You will be responsible for managing and prioritizing a high volume of inbound and outbound calls. You will be the primary point of contact for our support staff and clients, responsible for building rapport and engaging with and rostering our casual workforce. You will also be the point of escalation for any immediate crisis situations and liaise with; clients, emergency services, child protection and support workers to achieve optimum outcomes. This is a fast-paced environment suitable for someone who likes to be challenged throughout their day.Your ProfileTo be successful in this position it is essential you have:Previous experience in a similar position taking and receiving a high volume of callsAbility to build rapport with clients and effectively communicate with various people from industry organisationsExperience managing and prioritising high volume inbound/outbound callsThe ability to multi taskExcellent written and communication skillsExcellent computer literacy and high level of administration skills AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Clayton South 3169