Care Coordinator

About usWe’ve been supporting people with a disability since 2007. Specialising in 24-hour disability programs for individuals with multiple and complex needs, we’re proud to be a trusted and registered service provider with the NDIA, TAC, DHHS and Worksafe.Our values are flexibility, honesty, reliability, and responsiveness.About the opportunityWe’re currently recruiting for multiple full-time permanent Care Coordinators to join our team based in Clayton South, commencing April 2021. As the newest member to our team, you’ll be responsible for the coordination of staff (including identifying and preparing appropriately skilled staff in line with client requirements), rostering and ensuring coverage of care for our clients.A day in the life as a Care Coordinator with CareChoice, may see you supporting our Participants across variety of shifts from Monday to Friday including morning, day, afternoon and overnight shifts with:Managing the coordination of our Support Workers to deliver disability services in line with Client Care requirements and preferencesPrioritizing and managing a high volume of inbound and outbound calls and adhoc administration tasksActing as the primary point of contact for our support staff and clients, responsible for building rapport and engaging with and rostering our casual workforceProviding advice and support for any immediate crisis situations and liaise with; clients, emergency services and support workers to achieve optimum outcomesAbout youAs a passionate, reliable, and experienced Care Coordinator, you’ll have excellent verbal and written communication skills (including negotiation and problem-solving skills). Ideally, you’ll also have:Customer service and rostering experienceExcellent interpersonal, negotiation and relationship management skills, coupled with a strong desire and willingness to learnAbility to manage time effectively and meet established deadlines.Benefits & cultureCareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.As a CareChoice employee, benefits you’ll be able to take advantage of include:Access to our Care4U employee hub providing discounts with major retailersMonthly Recognition & Reward for Employee of the MonthOngoing training and developmentCareer development opportunitiesIf this sounds like the ideal role for you and you have the skills and experience we’re looking for, we’d love to hear from you. So, don’t delay, apply today. For further information, please contact our recruitment team at recruitment@carechoice.net.au.Position Description AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Clayton South 3169