Client Engagement Manager

Who are we?CareChoice supports people with complex disability in their homes and in the community. We empower people with a disability to live as independently as possible, and we love what we do! We’re NDIS and TAC registered and have been helping our Victorian clients to score goals for more than 14 years.With our continued growth and success, CareChoice are seeking Client Engagement Managers to find and connect more clients with our services and set them up to succeed. Who are you? Ideally you come with a background in disability, nursing, social work or an allied health discipline.More importantly:You are a bright and inquisitive ‘yes-person’  You will be visiting people’s homes to set up their new CareChoice services. You need to be bright and positive, have a can-do attitude, and be able to think creatively to work out how we can help them to achieve their goals. You need to be understanding of different communication needs, happy to chat with Aunty Dot and pat the dog, but at the same time elicit all the important information needed to assess risks and set up the new service. You are fast, flexible, dynamic and agile We are not looking for acrobats, but we are definitely seeking a champion juggler. You are the kind of person who thrive on a fast pace and managing many competing priorities. You don’t just meet your targets; you smash them!You are an entrepreneurial go-getterYou are a natural brand ambassador with an urge to celebrate our great work and talk about CareChoice services to anyone who’ll listen! You really understand that today’s business development tasks will make tomorrow’s work easier, and you can sell ice to a polar bear.You Care. By Choice (yes, pun intended)Living with a disability can be tough. You genuinely want to make a difference in our client’s life. You’ll need to be a good listener and have an empathetic attitude but also have the gift of being able to gently steer the conversation. You are an expert in knowing when to have a good yarn and when to be quiet and just listen.Key components of the role include:Building and maintaining a great network of referrers who will help you achieve your targetsMeeting clients and their families and understand the supports they needCreating person-centred support plans that reflect the client’s needs and aspirationsEnsuring that clients and referrers have a positive experienceUndertaking client risk assessments to keep everyone safeHeaps of ‘feel-good’ times. We get to really make a difference, and that feels amazing!And here’s the icing on the cake…Our head office is located in Clayton South in the heart of the south-east suburbs – so when you need to visit, we have heaps of free parking. At the moment, we’re supporting our staff to work from home. So when you’re not visiting clients, you can enjoy your own space, with your own things, and wear whatever you like. Ugg boots and trackies you ask? Sure, if that’s your style!Culture & benefitsCareChoice is proud to be an EEO employer. We celebrate our diversity and welcome people regardless of culture, disability, ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.As a CareChoice employee, you get to enjoy:Competitive salary package and a company carOur Care4U employee hub providing great discounts and cash-back from major retailersGreat team environment with fun and supportive peopleOngoing training & developmentCareer development opportunitiesAnd we love a good staff party - when covid restrictions allow it! 85000 AUD Australia - VIC Melbourne - All locations Bayside & South Eastern Suburbs Clayton South 3169

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