Mobile Rapid Response Team – Complex Care Disability Support Worker

About usWe’ve been supporting people with a disability since 2007. Specialising in 24-hour disability programs for individuals with multiple and complex needs, we’re proud to be a trusted and registered service provider with the NDIA, TAC, DHHS and Worksafe.Our values are flexibility, honesty, reliability, and responsiveness.Benefits & cultureCareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.As a CareChoice employee, benefits you’ll be able to take advantage of include:Free ongoing training and developmentCareer development opportunitiesA number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.Discounts with major retailers including:Car and Health InsuranceFuelGroceries and foodGas, Electricity, Internet, and Mobile PhonesPet suppliesMovie ticketsOther major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.Monthly Recognition & Reward for Employee of the MonthService Recognition ProgramFrom the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives. How you’ll make an impactAre you a passionate and experienced Disability Support Worker looking for the next challenge within this rewarding industry?This newly created team and role (Mobile Rapid Response Team – Complex Care Disability Support Worker) at CareChoice will offer permanent part-time and full-time salaried opportunities.A strong focus of this team will be utilising its field experience and expertise to provide interim support (for up to three months) to new CareChoice clients requiring urgent care and support, usually following a recent hospital admission.Being part of this team will provide regular opportunities to support clients based throughout regional Victoria. In instances where this occurs, travel, meals and accommodation allowance support will be provided by CareChoice.Please note all training and induction sessions will be subsidised as part of the recruitment and onboarding process. A day in the life as our Complex Care Disability Support Worker, some of your key responsibilities will include:Being responsible for delivering all client supports in line with the client support plan and principles of person-centred active supportAssisting Client Engagement Managers (CEMs) and Operations with urgent and critical support of new CareChoice clients with complex support needsSupports include, but are not limited to: Goal AchievementAssisting clients to work towards the goals stated in their individualised support planProvide feedback to the Intake Coordinator, CEMs and Operations relating to clients’ progress towards goalsComplete documentation including progress notes and medication administration as it relates to client goal achievement Activities of Daily LivingSupport and assist clients with in-home supports and residential care supports in accordance with directions from the client, the client’s individual support plan, behavioural support plan and directions from CEMs and CareChoice ManagementIf requested in the support plan, assist with meal planning, shopping, meal preparation, budgeting, and money handling skill development. In addition, provide support and assistance with domestic tasks including cleaning, vacuuming, dusting, washing, ironing, shopping, making beds, etc.Where required, assist with various complex care tasks such as hoist transfers, catheter care, bowel management, diabetes management, medication administration, PEG feeding, etc.Client transportation assistance. This could be either in the Support Worker’s car, another approved vehicle, or by assisting the client to access public transportAssistance to organise and/or attend appointments and engage in community activitiesProvision of personal care support and assistance to maintain daily hygiene, with a focus on maintaining client dignity and privacySupport with personal grooming and dressingClean, fitting and removal of aids and devices  General and CommunicationCarry out instructions and follow direction from the Intake Coordinator, Team Leader members of the CareChoice Coordination Team, Support Worker Liaison Officers, other CareChoice office personnel, the client support plan, and Behaviour Support PlanAdhere to CareChoice OH&S policies and maintain all OH & S workplace requirements and practicesComply with the CareChoice Code of Conduct (NDIS/Staff)Report any changes in the health, mental state, or condition of client to the Team Leader CareChoice Coordination Team, Support Worker Liaison Officers and/or other CareChoice office personnelReport all customer complaints to the CareChoice Coordinator promptlyBe aware of safe working conditions and implement safe working practices in all workplaces and report all incidents and potential hazards immediately to the CareChoice office and complete incident reports immediately as required About youYou will have a caring nature, with a willingness to demonstrate support and empowerment for people with a disability. In addition, you will have a pro-active attitude, be self-motivated, have a can-do attitude, flexibility and a willingness to respond to changing client needs.A preparedness to work part as a team and travel to regional areas on rotational placement to meet service needs will be essential.Ideally, you’ll have:A minimum qualification of a Certificate IV or above in the following disciplines: Aged Care, Disability, Nursing. Or a recognised certificate or diploma of Community Services, or similar.Previous experience in a similar role providing direct support to complex clients in the community sector.Current First Aid and CPR qualifications.Current Victorian Employee Working with Children Check (WWCC).Current NDIS Worker Screening Check (NDIS Check).A sound understanding of privacy and confidentiality requirements in client care provision.A good knowledge of the issues and concerns for people with disabilities, the aged, their families and support networks.A current Victorian driver licence.A registered, insured, and roadworthy vehicle, and the willingness to transport clients in own vehicle. 60000 AUD Clayton 3168

Mobile Rapid Response Team - Complex Care Disability Support Worker

  • Perm part-time and full-time salaried opportunities for Support Workers
  • Be part of a mobile team providing opportunities to travel and work
  • Paid training and induction sessions

About us

We’ve been supporting people with a disability since 2007. Specialising in 24-hour disability programs for individuals with multiple and complex needs, we’re proud to be a trusted and registered service provider with the NDIA, TAC, DHHS and Worksafe.

Our values are flexibilityhonestyreliability, and responsiveness.

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As a CareChoice employee, benefits you’ll be able to take advantage of include:

  • Free ongoing training and development
  • Career development opportunities
  • A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.
  • Discounts with major retailers including:
    • Car and Health Insurance
    • Fuel
    • Groceries and food
    • Gas, Electricity, Internet, and Mobile Phones
    • Pet supplies
    • Movie tickets
    • Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
  • Monthly Recognition & Reward for Employee of the Month
  • Service Recognition Program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

 

How you’ll make an impact

Are you a passionate and experienced Disability Support Worker looking for the next challenge within this rewarding industry?

This newly created team and role (Mobile Rapid Response Team – Complex Care Disability Support Worker) at CareChoice will offer permanent part-time and full-time salaried opportunities.

A strong focus of this team will be utilising its field experience and expertise to provide interim support (for up to three months) to new CareChoice clients requiring urgent care and support, usually following a recent hospital admission.

Being part of this team will provide regular opportunities to support clients based throughout regional Victoria. In instances where this occurs, travel, meals and accommodation allowance support will be provided by CareChoice.

Please note all training and induction sessions will be subsidised as part of the recruitment and onboarding process.

 

A day in the life as our Complex Care Disability Support Worker, some of your key responsibilities will include:

  • Being responsible for delivering all client supports in line with the client support plan and principles of person-centred active support
  • Assisting Client Engagement Managers (CEMs) and Operations with urgent and critical support of new CareChoice clients with complex support needs

Supports include, but are not limited to:

  1. Goal Achievement
  • Assisting clients to work towards the goals stated in their individualised support plan
  • Provide feedback to the Intake Coordinator, CEMs and Operations relating to clients’ progress towards goals
  • Complete documentation including progress notes and medication administration as it relates to client goal achievement
  1. Activities of Daily Living
  • Support and assist clients with in-home supports and residential care supports in accordance with directions from the client, the client’s individual support plan, behavioural support plan and directions from CEMs and CareChoice Management
  • If requested in the support plan, assist with meal planning, shopping, meal preparation, budgeting, and money handling skill development. In addition, provide support and assistance with domestic tasks including cleaning, vacuuming, dusting, washing, ironing, shopping, making beds, etc.
  • Where required, assist with various complex care tasks such as hoist transfers, catheter care, bowel management, diabetes management, medication administration, PEG feeding, etc.
  • Client transportation assistance. This could be either in the Support Worker’s car, another approved vehicle, or by assisting the client to access public transport
  • Assistance to organise and/or attend appointments and engage in community activities
  • Provision of personal care support and assistance to maintain daily hygiene, with a focus on maintaining client dignity and privacy
  • Support with personal grooming and dressing
  • Clean, fitting and removal of aids and devices

 

  1. General and Communication
  • Carry out instructions and follow direction from the Intake Coordinator, Team Leader members of the CareChoice Coordination Team, Support Worker Liaison Officers, other CareChoice office personnel, the client support plan, and Behaviour Support Plan
  • Adhere to CareChoice OH&S policies and maintain all OH & S workplace requirements and practices
  • Comply with the CareChoice Code of Conduct (NDIS/Staff)
  • Report any changes in the health, mental state, or condition of client to the Team Leader CareChoice Coordination Team, Support Worker Liaison Officers and/or other CareChoice office personnel
  • Report all customer complaints to the CareChoice Coordinator promptly
  • Be aware of safe working conditions and implement safe working practices in all workplaces and report all incidents and potential hazards immediately to the CareChoice office and complete incident reports immediately as required

 

About you

You will have a caring nature, with a willingness to demonstrate support and empowerment for people with a disability. In addition, you will have a pro-active attitude, be self-motivated, have a can-do attitude, flexibility and a willingness to respond to changing client needs.

A preparedness to work part as a team and travel to regional areas on rotational placement to meet service needs will be essential.

Ideally, you’ll have:

  • A minimum qualification of a Certificate IV or above in the following disciplines: Aged Care, Disability, Nursing. Or a recognised certificate or diploma of Community Services, or similar.
  • Previous experience in a similar role providing direct support to complex clients in the community sector.
  • Current First Aid and CPR qualifications.
  • Current Victorian Employee Working with Children Check (WWCC).
  • Current NDIS Worker Screening Check (NDIS Check).
  • A sound understanding of privacy and confidentiality requirements in client care provision.
  • A good knowledge of the issues and concerns for people with disabilities, the aged, their families and support networks.
  • A current Victorian driver licence.
  • A registered, insured, and roadworthy vehicle, and the willingness to transport clients in own vehicle.

 

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact recruitment@carechoice.net.au

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check, Disability Worker Exclusion Scheme Check and NDIS Worker Screening Clearance. 

Employment with CareChoice is also subject to satisfactory evidence of COVID-19 Vaccination.

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